FAQ Troubleshooting Common Issues

  • A common cause for crashing is low memory. Quit all open applications and start the application again.
  • If you can't progress beyond the opening screen, the initial installation may have failed. Fully uninstall the application, reinstall, and try again.
  • In the event that neither a reboot nor the aforementioned instructions resolve your issues, please contact us at app@realescapegame.com. Please understand that we cannot answer any questions about how to play the game or solve the puzzles.
Troubleshooting Common IssuesCharacter Introduction